FAQ
General
How do I update my email preferences or unsubscribe?
To update your email preferences, scroll down to the bottom of one of our promotional e-mails and click the unsubscribe button. You will be redirected to our website and will receive a confirmation of unsubscribing. At this point, you will be excluded from a list of recipients of our e-mails altogether.
How does Pursu store my data?
At PURSU, your privacy matters. If you'd like to delete your data or understand what information we hold, please access our privacy policy here.
Shopping
How do I apply a discount code?
Once items are added to your cart, click on your cart icon. Click a Checkout button at the right bottom corner of the screen. From here, you'll see a gray section on the right side of the screen. The discount code box will be displayed under the list of all products. Please insert your promo code and click the apply button!
Please note that only one discount code can be applied per each order.
What are the different item conditions you sell?
At PURSU, we sell handbags in various conditions. To get a better understanding of a product's condition, please inspect all photos displayed on the listing and read thoroughly the entire description.
We add product condition labels to each listing to help clients evaluate the handbag's condition. Below labels and definitions below provide a better understanding of the product's condition and the expectations clients should have while placing the order.
NEW - The handbag is a brand-new product, and it comes along with attached tags. Please note that not all new bags come along with dust bags and/ or boxes. If you are interested in purchasing a product that comes with a dust bag and/ or box, please check the Accessories section included in the product's description.
PRISTINE - The handbag is new, however, it does not have already attached tags. There are no signs of use, besides potentially minor and mild scratches of the bag's hardware.
GREAT - The handbag is in excellent pre-owned condition. Minor scratches and scuffs of leather, soiling of the interior, and hardware scratches are possible. Please note that the product's description will provide a detailed list of potential imperfections.
GOOD - The handbag is in a very good pre-owned condition, however, it does have a major flaw that might demand a cobbler's assistance AND/ OR many exterior & interior imperfections. Please note that the product's description will provide a detailed list of potential flaws and/ or imperfections.
FAIR - The handbag is in good pre-owned condition, however, it does have a few major flaws that might demand a cobbler's assistance AND/ OR many exterior & interior imperfections. Please note that the product's description will provide a detailed list of potential flaws and/ or imperfections.
Does purse offer bundle shipping?
Bundle purchases are the best way to reduce packaging, and save on shipping. We truly love them and encourage our clients to place bundle orders by offering a 20% discount on +$100 orders.
Does Pursu have gift cards?
Sorry, we do not offer gift card purchases at the time. Please subscribe to our newsletter to be among the first people to learn about the gift cards available at our store.
Placing an Order
How do I place an order?
Once you’ve filled your shopping cart with some fabulous finds, proceed to checkout by clicking the cart icon on the top right of your screen. From here you will see a list of the items in your pending order, along with a breakdown of the total cost.
Next, Click on the "Check Out" button where you’ll then be prompted to provide your payment information and confirm your shipping information. On the right side of the screen, you’ll be able to apply any qualifying discount codes and see credits deducted from your order total. Once you filled out all the requested information, click on the "Pay Now" button at the bottom of the website to submit your final order request! Congratulations! There are only a few days keeping you apart from your new purchase.
What forms of payment does pursu accept?
We accept most major credit cards and debit cards. This includes Visa, Mastercard, American Express, Discover, and JCB. We do not accept prepaid credit cards without a registered billing address. You may also complete your purchase with PayPal, GPay, or MetaPay.
I am getting an error message when I try to place my order. What should I do?
Most errors at checkout are resolved by confirming that your shipping and payment information is up to date and accurate. If you’re continuing to experience errors at checkout, please contact our Customer Support Team.
Order modifications: shipping address, shipping method
Can I change the shipping address on my order?
At PURSU, we do our best to process orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. Once a package is shipped, the shipping address cannot be changed. In these cases, we recommend establishing a mail forwarding address. If you need to update your shipping address and your order hasn't shipped yet, please reach out to Customer Support with your order number and new address as soon as possible!
Can I change the shipping method on my order?
We have an expedited shipping option to help you receive your order quickly, especially for fashion emergencies! Please note that expedited shipping can only be selected during checkout. We are unfortunately unable to update the shipping method once your order has been placed.
What do I do if I didn’t place an order I was charged for?
It you have any reason to suspect that an order was placed on pursustyle.com without your knowledge, we recommend that you partner with your financial institution to report any potentially fraudulent activity.
While PURSU cannot disclose details about how a potentially fraudulent order was placed, we'll gladly take extra steps to block purchases using your compromised information. Please reach out to Customer Support for further assistance!
Order Status
Order modifications: shipping address, shipping method
Can I change the shipping address on my order?
At PURSU, we do our best to process orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. Once a package is shipped, the shipping address cannot be changed. In these cases, we recommend establishing a mail forwarding address. If you need to update your shipping address and your order hasn't shipped yet, please reach out to Customer Support with your order number and new address as soon as possible!
Can I change the shipping method on my order?
We have an expedited shipping option to help you receive your order quickly, especially for fashion emergencies! Please note that expedited shipping can only be selected during checkout. We are unfortunately unable to update the shipping method once your order has been placed.
Can I add or remove items once I place my order?
Items within an order cannot be changed once an order is placed. If the order has not been processed, a cancellation may be possible. Cancelations can be completed by a Customer Support agent on your behalf, but we cannot guarantee that you’ll be able to re-purchase items from a canceled order because of our re-listing process.
If you'd like to cancel your order, please reach out to Customer Support with your order number as soon as possible!
Can I get an update on my order tracking?
We know that you cannot wait to receive your package ever since you have placed your order. That is why we inform you about all updates related to your package. Our order confirmation e-mail will be followed up by the shipping confirmation e-mail that will include the tracking information.
On a rare occasion, our shipping provider may miss a tracking scan for a package. If the estimated delivery time frame for your package has passed, a Customer Support agent can assist you further!
Why was my order canceled?
We do our best to keep track of the amount and condition of our inventory. On rare occasions, we could be unable to fulfill your order. Do not worry though, we will all we can to make it up for you!
Shipping
What are available shipping methods?
Our shipping options include USPS Priority Mail (3-4 business days) or Priority Mail Express (1-3 business days). We charge a flat fee of $8.99 for Priority Mail & $19.99 for Priority Mail Express. To learn more about the shipping, please click here.
What countries does pursue ship to?
We ship only domestically, at this moment. Please subscribe to our newsletter here, to be among the first who learn about the expansion of our shipping operations to more countries.
What is the shipping cost?
We charge flat fee of $8.99 for an USPS Priority Mail & $19.99 for the USPS Priority Mail Express services.
Do you provide purchase and shipping confirmation?
We know that you cannot wait to receive your package ever since you have placed your order. That is why we inform you about all updates related to your package. Our order confirmation e-mail will be followed by the shipping confirmation e-mail which will include the tracking information.
On the rare occasion, that you have not heard back from us after you placed your order, please contact our Customer Support - we will get back to you as soon as possible with all updates about your order.
The order status shows my order was delivered but the package is not here.
Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We ask that you please take the following steps before we investigate further:
-Check with your neighbors, roommates, property manager, or front office
-Search around your porch or property in case the package was placed in a secure and hidden location
-Confirm with your delivery provider to see if the package was held
If these steps don't aid in finding your order, please allow 3 calendar days for it to be delivered. If you don't receive your order in this time frame, please reach out to Customer Support.
Returns & Cancellations
What is the return policy?
Our 30-day return policy requires items to be in the same condition as received. Please note, that the Initial shipping costs are nonrefundable. To learn more about our return policy, please click here.
My item does not match its description, what should I do?
Please inspect your order upon delivery and contact our Customer Service immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
How do I create a return?
To create the return, please contact our Customer Service - we will assist you and provide you with further instructions on how to complete your return.
How do I make changes to my refund method?
Sorry, at this time, we can refund clients only to the original payment method. The refund might take up to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact our Customer Service here.
How do I cancel my order?
PURSU processes orders as quickly as possible, which means we may not be able to cancel your order before it is labeled for shipment. If a cancellation is not possible, you may be able to take advantage of our returns process. If you'd like to cancel your order, please reach out to Customer Support with your order number as soon as possible.